Statement of Commitment

The Miller Group is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

The Miller Group is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

The Miller Group will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

The Miller Group will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:

  • Provide ongoing training to all employees, volunteers and other staff members by means of online, in-person and self-directed materials.
  • Develop a training plan to ensure that all staff receive ongoing training as well as ensure our policies and training materials are made part of our orientation package.

Information and Communications

The Miller Group is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

The Miller Group will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:

  • Train our content editors and website administrators on the ‘WCAG 2.0, Level A’ requirements.

The Miller Group will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

  • Encourage feedback about our accessibility, including customer service, website, and employment practices.
  • Feedback can be submitted using an online ‘Contact Us’ form, which is available at: www.millergroup.ca/contact/index. Feedback may also be made in writing, by telephone, fax, or email to:

The Miller Group, Human Resources

505 Miller Ave
Markham, ON,
L6G 1B2

Tel: 905-475-6660
Fax: 905-475-3852
Email: hr@millergroup.ca

  • The HR Director or a delegate will review the customer feedback, investigate the situation, try to resolve it and provide a response within 2 business days of receiving the information.

The Miller Group will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

  • Post on our website that we can provide information accessible upon request.
  • If a person with a disability asks for it, we will work with them to figure out how to meet their needs within a reasonable timeframe.

The Miller Group will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

  • Work with our web development group as well as utilizing online accessibility validator tools to identify and address any accessibility problems.
  • Continue to review website accessibility with external organizations to maintain the required levels of accessibility for users with disabilities.

Employment

The Miller Group is committed to fair and accessible employment practices.

We will take the following steps to notify the public and staff that, when requested, The Miller Group will accommodate people with disabilities during the recruitment and assessment processes and when people are hired by January 1, 2016:

  • List on our website that accommodations can be made available to those that request it.
  • Review and monitor whether hiring managers tell prospective employees that accommodations are available throughout the interview process.

The Miller Group will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability by January 1, 2016:

  • Work to identify those staff that require an individual accommodation plan and involve them in the development of said plan which outlines the accommodations we will provide.
  • Provide plans in accessible formats.
  • Keep all individual accommodation plan information private.

We will take the following steps to ensure the accessibility needs of employees with disabilities needs are taken into account if The Miller Group is using performance management, career development and redeployment processes:

  • Performance plans can be provided in large print or can be read aloud to an employee with low vision.
  • Review an employee’s accommodation plan to understand the needs and determine whether it needs adjusting to improve his or her performance on the job.
  • Adjust the accommodation plan, with the employee’s participation, to meet any new role or responsibilities in the event of a promotion or re-employment.

For more information or to request free accessible formats of this document contact:

The Miller Group, Human Resources

505 Miller Ave
Markham, ON,
L6G 1B2

Tel: 905-475-6660
Fax: 905-475-3852
Email: hr@millergroup.ca


Terms of Service

This website is operated by Miller Waste Systems Inc. Throughout the site, the terms “we”, “us” and “our” refer to Miller Waste Systems Inc. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (hereafter “Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content may be transferred unencrypted within our systems. Credit card information is always encrypted during transfers within our networks and never transferred to other networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 – PRODUCTS OR SERVICES (if applicable)  

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy. 

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – ELECTRONIC COMMUNICATION, USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS  

You consent to receive communications from us electronically. We may communicate with you electronically in a number of ways, such as by email, text, posting notices to the Website or through individualized messages in your account. You agree that all content we provide to you electronically including, without limitation, agreements, notices, messages and disclosures, satisfy any legal requirement that such content be provided in writing.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 12 – PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  1. for any unlawful purpose;
  2. to solicit others to perform or participate in any unlawful acts;
  3. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  4. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  5. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  6. to submit false or misleading information;
  7. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  8. to collect or track the personal information of others;
  9. to spam, phish, pharm, pretext, spider, crawl, or scrape;
  10. for any obscene or immoral purpose; or
  11. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some provinces or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such provinces or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 – INDEMNIFICATION 

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY  

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 – ENTIRE AGREEMENT  

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal Laws of Canada and the provincial Laws of Ontario.

SECTION 19 – CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 – CONTACT INFORMATION 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

Miller Waste Systems Inc.
8050 Woodbine Avenue
Markham, ON,
L3R 2N8


Privacy Policy

Last updated: June 8th, 2020

Introduction

Miller Waste Systems Inc. (collectively hereafter “Miller”, “we”, “us” or “our”) is dedicated to making our products and services available in the most convenient way; in doing we must collect certain personal information from our customers. Your privacy is very important to us. This Privacy Policy (hereafter “Policy”) explains, among other things, why and how we collect, use, disclose and retain customer and third-party information, while adhering to our statutory obligations, and specially the Privacy Principles of the Personal Information Protection and Electronic Documents Act (hereafter “PIPEDA”).

This Policy applies to the activities of Miller Waste Systems Inc., Miller Compost, Triland Environmental, TUFF Recycling, Bloomington Downs, and all of our corporate affiliates and subsidiaries within Canada.

What is Personal Information? 

Under PIPEDA, Personal Information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:

  • age, name, ID numbers, income, ethnic origin, or blood type;
  • opinions, evaluations, comments, social status, or disciplinary actions; and
  • employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).

Why do we collect Personal Information?

We strictly collect and process Personal Information of

  • Our customers;
  • Our website visitors; and
  • employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).
  • to fulfill our contractual obligation to process your payments or where we or someone we work with needs to use your Personal Information for a reason related to their business, such as:
    • To establish, manage and terminate business relations with you;
    • To provide you with a service or delivery of our products or both;
    • To inform you of our products and services, in addition to those that you may have specifically requested;
    • For other purposes described in the Policy.
  • We limit how your Personal Information is used and shared and take certain precautionary measures to protect your information.

Do we get your consent?

As per PIPEDA, we are only allowed to collect and use Personal Information with your consent.

Consent may be express, implied or deemed. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you provide Personal Information during the course of obtaining our products or services, we are entitled to assume you consent to the collection, use and disclosure of your Personal Information for purposes related to your acceptance and use of those products or services, or for other purposes identified at the relevant time. Deemed consent is assumed if you do not exercise any opt-out mechanisms that may be offered.

We will typically seek required consents at the time that we collect the Personal Information. In some circumstances such consents may be obtained after collection but prior to our use or disclosure of the personal information, to the extent same is permitted under applicable law and regulatory requirements. If we plan to use or disclose personal information for a purpose not previously identified (either in this Privacy Policy or separately), we will, if required by applicable law and regulatory requirements, advise you of that purpose and obtain your consent before such use or disclosure.

We may collect, use or disclose Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law and regulatory requirements.

What security measures do we take?

We use Miller’s best practices to ensure safeguard of your Personal Information. Our Information Technology Department constantly monitors your digital Personal Information by following industry accepted best-practices including Payment Card Industry Data Security Standards. We also ensure our systems and processes are designed to maintain security and confidentiality of your Personal Information and train staff on how to use them properly.

How long is your Personal Information retained? 

Except as otherwise permitted or required by applicable law and regulatory requirements, we endeavor to retain your Personal Information only for as long as is necessary to fulfill the purposes for which the Personal Information was collected.

Revision to this Privacy Policy

We may make changes to this Privacy Policy to reflect changes in legal or regulatory obligations (including, under the applicable law and regulatory requirements) or changes in the manner in which we deal with personal information. We will post any revised version of this Privacy Policy on our website. Any changes to this Privacy Policy will be effective from the time they are posted, provided that any change that relates to why we collect, use or disclose your personal information will not apply unless you consent to that change, to the extent such consent is required under applicable laws and regulatory requirements.

Your Rights Over Your Information

You have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

You have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.

Contact Us

In the unfortunate event of breach of Privacy, our Privacy Officer shall carry out Miller’s Incident Management Protocol in accordance with our obligations under PIPEDA, which includes notification to impacted individuals where appropriate.

To seek more information about our Privacy Policy, change or withdraw consent, please contact our Privacy Officer:

Our Address:

Miller Waste Systems Inc.

8050 Woodbine Ave.
Markham, ON,
L3R 2N8

GeneralCounsel@millerwaste.ca



Attn: Privacy Officer – General Counsel


Online Purchases Refund Policy

Last updated: June 16, 2020

Returns

Miller Waste Systems Inc. (hereafter, “Miller”, “we”, “us”, “our”) bear a number of overhead expenses which makes it impossible for us to return and/or refund your order once it has left our property to be delivered to you.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which will be notified in the email.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at compost@millerwaste.ca

Sales products (if applicable)

Only regular priced products may be refunded, unfortunately sale products cannot be refunded.

Exchanges (if applicable)

We only replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at compost@millerwaste.ca. In such cases, delivery charges will be borne by the customer. 

Tracking your order

In making your purchase experience ideal, we enable you to track your order from through our website. Apart from that, the tracking link will also be provided to our customers through email.